Fire Service Technician Job in CA-British Columbia

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Fire Service Technician Job in CA-British Columbia
Job Number: 014095

Job: Field Service Technicians

Primary Location: CA-British Columbia

Organization: Smart Infrastructure

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Schedule: Full-time

Description

Siemens Canada is building tomorrow’s talent. That’s Ingenuity for life.

For more than 100 years in Canada, Siemens has been offering engaging and sustainable employment opportunities to those shaping our future. It’s our tradition to promote lifelong learning, develop talent and recognize success.

Approximately 4,300 employees across Canada work together to deliver solutions for sustainable energy, intelligent infrastructure, healthcare, and the future of manufacturing. We stand for engineering excellence, innovation, reliability and responsibility.

Responsibilities:

  • Responds to customer service calls, checks indicated points of trouble analyses, requirements of system involved checks and test systems components
  • Provide all information as needed to the Service Dispatcher so that SAP data is current
  • Advise Account Engineer on equipment required and time estimation for replacement parts following service visits
  • Performs preventative maintenance and diagnostics on systems and components according to the service level agreement
  • Works with other employees companies or external service providers or vendors to arrange servicing to resolve problems
  • Identifies additional opportunities including time and material work, system extensions. upgrades and service contact expansion
  • Passes leads to Service Sales
  • Completes service repairs replacements upgrades adjustments and calibration on systems and components
  • Participates in job site final walk and or final completion for systems to service turnover on assigned jobs
  • Delivers technical support, coaching and direction to end users and other Service Technicians as applicable
  • Represent the Company at customer premises in a professional manner at all times
  • Establish a good working relationship with all customers
  • Completes and submits written service reports covering all aspects of each assignment and activity
  • Ensure that all site files are kept up to date for each contract
  • Adhere to the Health and Safety at Work Act at all times
  • Be flexible and willing to work additional hours in order to meet deadlines
  • Ensure all damaged or faulty equipment is immediately returned to the warehouse with the appropriate documentation
  • Complete appropriate company documentation in accordance with company procedures
  • Ensure that all test equipment and tools issued by the Company are maintained in good condition, kept secure and tested
  • Attend personal training programs
  • Carry out any other reasonable duties as requested by management
Qualifications
  • Degree or Diploma
  • Valid CFAA certification
  • Self-motivated and calm under pressure
  • Commercially and technically aware
  • Good communication skills – verbal and written
  • IT literate
  • Driving license essential
  • Experience in delivering high quality customer service to a broad range of customers
  • Understanding of the Building Code and Fire Alarm requirements
  • Good knowledge of Siemens fire systems as well as Third Party systems and relevant standards a definite asset

 

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